Terms & Conditions
Delivery
We aim to process most orders within 48 hours of receipt of order, often same day. However you should allow 7-10 working days for delivery in case we are out of stock and need to re-order.
During bank holidays/ Christmas/postal strikes delays are likely. Orders received after the last day of 1st class UK posting will be processed after Christmas.
Returns
Faulty items
If an item is faulty on arrival you should return it to us within 7days for repair or replacement, together with a brief outline of the problem. If the item develops a fault during use and is within its warranty, under the Distance Selling Regulations customers are entitled to a replacement/repair, not a refund.
Unwanted items
Full refund will be given however we do ask that you return the unwanted item within 7 working days of receipt of order, in original packagaing, undamaged, unused and unopened in a resaleable condition.
During Christmas and New Year we allow to 14 working days in which to return the unwanted item/s.
All refunds will be made via the method for which it was paid, and will be made only AFTER the goods have arrived with us. Please send returns to the address on the invoice enclosed with the original order or email us for the return address.
You should obtain a proof of posting which is free.
Privacy & Security
SwimTec UK uses your personal information for the processing of your orders(s) only. We do not sell data or share databases. It may be necessary to pass on your contact telephone number to our delivery company. Any financial details are processed through a secure server, and details taken during telephone orders are destroyed as soon as the order is processed & cleared. Our website uses Shopify Payments to process your orders. All transaction information passed between SwimTec UK and Shopify's systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Shopify are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Shopify’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Shopify and its payment gateway Stripe Payments are PCI DSS compliant so your identity and credit card details are secure on this site.
When you checkout you will see the https// in the address bar to confirm that you are using a secure session.
WEEE REGULATIONS
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
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Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
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Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
